issuetrak.comBest Ticketing System | Issuetrak | Help Desk Solution

Features SEE SOLUTIONS OVERVIEW Learn more about what makes issuetrak the best solution for your business. Product Tour Product Overview Learn more about our product and the features that will power your success. Product Roadmap See where the product is headed and what features are on the horizon. Implementation Learn how easy it is to get up and running with Issuetrak. The features you need Submit tickets from anywhere Omnichannel ticket submission allows you to create tickets in-app, via email, via webform, and more. Issue Hub A one-stop hub to view, manage, and update tickets with the click of a button. Round Robin Issue Assignment Automatically spread tickets across a designated group of users. Task flows Use tasks to collaborate on issues and ensure consistency of process. Knowledge Base Keep track of important information for your users and admins. Asset Management Manage hardware and software information and maintenance, keep software licensing updated, and more. Learn more Demo Try a free demo Read more Features Integrations Read more Solutions SEE SOLUTIONS OVERVIEW Learn more about what makes Issuetrak the best solution for your business. By Usage Help Desk Keep track of every issue that comes in and utilize powerful automations to manage them. Customer Support Experience the very best in customer support and handle issues with speed and accuracy. Complaint Management It’ll be easy to keep your customers happy by organizing and automating your complaint resolution processes. By Size Start-ups Establish best-practices and workflows from the start. Small/Medium Keep issues from slipping through the cracks as your business evolves. Enterprise Use recurring and scheduled issues to stay proactive even as new issues poor in. By Industry Education Track issues with the school’s network, computer labs, and education software platforms. Finance Tools you need to keep financial operations going smooth. Government Track complaints and request from citizens, visitors, and employees. Healthcare Keep hospital operations flowing smoothly. Manufacturing Stay on top of software licensing for engineering platforms and more. Nonprofit Keep donors and employees happy through easy help desk ticket tracking and progress notifications. Integrations Issuetrak API Zapier Webforms Chat Analytics Gmail Identity Management Learn more Services All Services In-house Professional Services Product Support Cloud Services Data Services Webforms Pricing Resources Blog Customer Feedback Feature Requests Help Center Product Support Resource Library CompanyCareers Community Contact Press Get Demo ← Main ← BackGet Demo From Chaos to Clarity: Unleash the Power of Your Help Desk The best ticketing software in 2024 for help desk ticket management, complaint management, and issue tracking. Free Trial Free Demo Trusted by names you know The Issuetrak Advantage Our ticketing system allows organizations to create issues, tickets, or cases to track and process vital elements of their business. Help Desk Software : Any IT help desk across the globe can use Issuetrak to track tickets and resolutions . Complaint Management System : School districts track parent-reported bus complaints or incidents . Change Request Software : A parts manufacturer can record change requests or quality assurance issues. Regardless of industry, Issuetrak’s help desk solution adapts to meet your needs – and it doesn’t stop there. We partner with you every step of the way , from white-gloved implementation to ongoing 24/7 customer support. Create issues, tickets, or cases from anywhere We call them issues, but you can label them whatever you want and submit them from wherever you need. Email, webform, direct from the applicationthe power of omnichannel ticket generation is in your hands. Distribute action items across your teams using Tasks Whether user or agent, anyone with the appropriate permission in our help desk tool can receive a task. Not only do they allow you to get multiple people involved with one issue, but they ensure your processes are handled consistently and accurately. Help desk tools that boost your performance and customer service AUTOMATION Use automation to assign tickets to specific users or groups, add notes, update statuses, and escalate issues that have gone untouched for too long. NOTIFICATIONS Notify yourself or your customers when an issue changes or receive alerts when service levels aren’t being met. REPORTING Use Dashboard panels for quick, digestible views of your data. Custom reports allow you to dive deeper based on criteria you define. KNOWLEDGE BASE Build a repository of documents, FAQs, and troubleshooting guides for your team or your customers. ENTITIES AND PERMISSIONS Use groups, organizations, locations, or departments to organize your users. Set visibility controls to ensure each user sees only what you want them to see. INTEGRATIONS Put Issuetrak at the top of your tech stack by using integrations like Zapier, Gmail, Azure AD, Chat . Build a custom integration using our API. What our customers are saying "You won’t find a better tool for the money." Bellisio Foods "Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business." Answer Quest "We’re offering a 24 hour service that helps us stay on top of what the community wants." Loudoun County Public Schools "With one Web-based application I can monitor how my techs in Canada, Dubai and India are managing our customers’ support experience. I can see everything for our global customer base in one place online, from anywhere." CarPro "Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system." Baker Ripley "We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur." Harbert College of Business "Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around." Silver Diner "Anyone can tout great customer service. When we began our deployment, we quickly realized what the [Issuetrak] staff was willing to do to help us achieve our goals." Client Manager IT "We are able to resolve and close issues sometimes two to four times faster than we did before." Montgomery County Memorial Hospital "You won’t find a better tool for the money." Bellisio Foods "Issuetrak is cutting 75 percent of the time I used to spend on customer support requests. I get hours back in my week that I can spend on getting new business." Answer Quest "We’re offering a 24 hour service that helps us stay on top of what the community wants." Loudoun County Public Schools "With one Web-based application I can monitor how my techs in Canada, Dubai and India are managing our customers’ support experience. I can see everything for our global customer base in one place online, from anywhere." CarPro "Issuetrak has really created a great opportunity for our company to automate our workflow without the huge expense of an enterprise database system." Baker Ripley "We have been able to catch trends in issues and figure out a solution to prevent the issue from continuing to occur." Harbert College of Business "Having a tool like Issuetrak helps us live up to our 110% brand promise by immediately correcting any problems and helping us turn customer experiences around." Silver Diner "Anyone can tout great customer service. When we began our deployment, we quickly realized what the [Issuetrak] staff was willing to do to help us achieve our goals." Client Manager IT "We are able to resolve and close issues sometimes two to four times faster than we did before." Montgomery County Memorial Hospital Unparalleled support At Issuetrak, customer success isn’t just an idea. It’s an ethic. We want you to thriveso we created a whole department...